Privacy Policy

Privacy Policy
This website is owned and managed by Yusraqa.com

By visiting the yusraqa.com website or any other websites operated by yusraqa.com or its affiliates (collectively, the “Site”), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.

At yusraqa.com, we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right to privacy.

WHAT PERSONAL INFORMATION DO WE COLLECT AND STORE?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Personal Information is collected when you create an account with us, place an order on the website, or when you communicate with any of our departments such as customer service, sales, or technical services through the Site, telephone, email, or fax. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions, and when you opt-in to receiving marketing newsletters from Yusraqa.com.

Yusraqa.com takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure, or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information, however, we may not be able to provide you with the goods and services that depend on the collection of that information.

We may collect and process the following information about you:

• Data that you give by filling in forms on our Platform, including data provided at the time of registering to use our Platform and other registrations (e.g., online media logins), subscribing to our Services, or posting material.
• We may pass your name, address, email, and phone number to a third party to facilitate the delivery of products to you (e.g., courier or supplier). You must only submit accurate and non-misleading information to us and keep it updated.
• Your email address from a third party if you consented to that third party sharing your information with us; and we may use the information to improve our products and services.
• Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g., cookies, tracking pixels, web beacons). However, we don’t use cookies or gather information when you process payments through the payment gateway.
• We don’t keep any credit card details in our database or server, which are processed through MyFatoorah payment gateway solutions.
• The information you give when you enter competitions or promotions through our Platform, provide reviews, testimonials, or feedback on our Platform.
• Data you give us, or that we may gather from you, when you report an issue with our Platform.
• A record of correspondence if you contact us.
• If you download or use our mobile application, we may receive information about your location and mobile device, including a unique identifier for your device.

COLLECTING INFORMATION AND WHAT WE DO WITH IT

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested or otherwise to enable us to carry out our business as suppliers of goods, such as:

• Provide our services
• Respond to your inquiries
• Customize users’ experiences, measure interest in our services, and inform users about services and updates
• Handle orders, delivery, and payments
• Communicate marketing and promotional offers to you
• Update our records and maintain any online account you may have with us
• Enable third parties to carry out technical, logistical, or other functions on our behalf

Each time we use your personal information for advertising purposes such as promotions, surveys, and newsletters, we will give you the opportunity to decline to receive any further information from us.

DISCLOSING YOUR PERSONAL INFORMATION

All information contained by Yusraqa.com is treated as strictly confidential, and Yusraqa.com does not and will not disclose or share such confidential information to/with any external organization.

• We do not and shall not at any point sell or rent users’ personal information to third parties without explicit consent.
• We may be required to disclose users’ personal information to governmental or law enforcement agencies or regulators but only under proper authority.
• Yusraqa.com reserves the right to use personal information in any investigation or judicial process related to fraud during the period such information is retained.
• We may also disclose personal information to enforce our policies, respond to claims, or protect anyone’s rights, property, or safety.
• We may share personal information with corporate affiliates for joint services.

STORING AND SECURING YOUR PERSONAL INFORMATION

We are committed to maintaining the confidentiality of the information that you provide us and will take all reasonable precautions to protect it. Our electronic information systems are password-protected to prevent unauthorized access.

We recommend you do not share your password and sign off when using a shared or public computer. If you believe your password has been misused, notify us immediately.

CORRECTING YOUR INFORMATION AND REMOVAL/OPT-OUT

If your name, email, telephone number, or other personal information changes, you may update or correct it by going to your profile under “My Account.” You can also opt-out of communications by contacting us at [email protected] or clicking the unsubscribe link in marketing emails.

CHILDREN AND PRIVACY

The Site is not directed to children under 13. If you are under 18, parental consent is required for purchases.

THIRD-PARTY ADVERTISERS AND EXTERNAL LINKS

We are not responsible for the privacy practices of other websites.

REVISIONS TO OUR PRIVACY POLICY

We may amend this policy periodically. Please review it regularly for updates.

SSL (SECURE SOCKET LAYER)

SSL is enabled on cart and checkout pages. Credit/debit card details are not stored or shared with third parties.

QUESTIONS OR CONCERNS

Feel free to contact our customer care team with our websites contact form.

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